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This course develops leadership skills to apply quality planning within the context of product/service portfolio management, and facilitate top management teams in the deployment of the strategic management of products/services, quality policies and the roles required.

This course provides the practical skills to manage the early phases of the product/service lifecycle and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements.

This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.