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Process automation and the quality professional

Published: 23 Nov 2020

Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally advanced era.

2020 Volunteer of the Year winner

Published: 18 Nov 2020

Meet the 2020 International Quality Awards Volunteer of the Year winner

An individual who has demonstrated that they are an exceptional volunteer, displaying dedication and enthusiasm for volunteering, and making a positive impact on people or a project while furthering the CQI’s mission and vision.

2020 Outstanding Contribution of the Year winners

Published: 18 Nov 2020

Meet the 2020 International Quality Awards Outstanding Contribution of the Year winners

Individuals or organisations that has made a significant and lasting contribution to the quality management discipline with clear consequential benefit to society. 

World Quality Day 2020 highlights

Published: 16 Nov 2020

On Thursday 12 November, we celebrated World Quality Day (WQD) under this year’s theme of ‘Creating Customer Value’.

2020 Quality Organisation of the Year winners and finalists

Published: 11 Nov 2020

Meet the 2020 International Quality Awards Quality Organisation of the Year winners and finalists

Five small, medium and large enterprise organisations which best exhibit a culture of quality and puts it at the heart of everything they do.

Maintaining independence for internal audits

Published: 10 Nov 2020

Andy Nichols, CQP MCQI, Program Manager at Michigan Manufacturing Technology Center, US, explains how internal auditors can achieve the independence requirements of ISO 9001. 

Providing a fair assessment

Published: 10 Nov 2020

In the first of our Auditor Dilemmas series, Ben Dewison, Specialist Member of the Institute of Customer Service, UK, outlines his steps for assessors to ensure the accreditation process is managed fairly and objectively.