Auditing courses
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7 hours (indicative)
ISO/IEC 20000-1:2018 Foundation (IT-SM)
This course provides delegates who have an existing, basic knowledge of, or experience in, service management with an understanding of the management systems approach and the requirements of ISO/IEC 20000-1, and to provide a basis for delegates who wish to go on to complete CQI and IRCA Certified IT-SM Auditor Training courses.
40 hours (indicative)
ISO/IEC 20000-1:2018 Lead Auditor (IT-SM)
This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011, ISO 17021-1, as applicable.
8 – 16 hours
ISO/IEC 20000-1:2018 Auditor Transition (IT-MS)
All IRCA Certificated ITSMS auditors, irrespective of grade, are required to ensure their knowledge, skills and experience pertaining to ISO 20000:2018 are current by the end of the three-year transition period in 2021.
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Lean Six Sigma Training
An exciting programme of webinars, courses, workshops and masterclasses focusing on process improvement and Deming methodology.