The sky is the limit

Q: What qualification did you undertake?

A: I obtained my Master’s degree in Quality Management from the University of the West of Scotland (UWS). This programme provided me with an in-depth understanding of quality principles, methodologies and their practical applications, enhancing my skills and keeping me up to date with the latest quality management practices.

The degree provided me with the knowledge and skills necessary to address the unique challenges of quality management in the aerospace industry in which I operate. Through rigorous courses and hands-on projects, I improved my knowledge of quality methodologies, risk assessment strategies and leadership principles.

In addition, the programme provided networking opportunities with industry professionals and collaborative research projects, further enhancing my professional skills and broadening my perspective on quality management in aerospace.

Q: How did you first hear about quality as a job?

A: My first encounter with quality management as a profession came when I was assigned the role of a quality assurance (QA) professional to produce space satellite structure subsystem, specifically carbon fibre reinforced polymer (CFRP) parts manufacturing.

This role involved conducting quality inspections and ensuring compliance with aerospace standards, sparking an interest in quality management as a career path for me. Witnessing the meticulous processes required for product integrity and safety made me appreciate the vital role of quality assurance in projects.

This early exposure fuelled my passion for maintaining excellence in aerospace companies and led me to explore various roles in the field of quality management.

Q: What was your first quality role?

A: My journey in quality management began in the aerospace industry, where I assumed the role of a Quality Assurance (QA) professional overseeing space projects. In addition to implementing rigorous quality control measures, I undertook tasks typical of a QA manager, including audits, quality data analysis, staff training, and supplier coordination to ensure regulatory compliance.

I also conducted inspections on products and processes to ensure they met required quality standards and specifications. This pivotal role provided me with practical experience in aerospace-specific quality management methodologies, paving the way for further career progression into managerial positions overseeing complete aerospace projects such as satellites, satellite constellations, and, more recently, launch vehicles.

Q: Why did you decide to undertake further learning?

A: Motivated by the desire to deepen my skills and best practices in quality management, I made a strategic decision to invest in myself and pursue advanced education to enhance my capabilities and remain current on emerging trends in quality management. Recognising the importance of continuous learning in maintaining competitiveness, I sought to position myself as an industry expert through advanced training in quality management.

Additionally, obtaining a Master’s degree allows individuals to enhance their qualifications and open career advancement opportunities. This advanced degree demonstrates a commitment to professional growth and can qualify individuals for higher-level positions within their organisation.

Q: Why did you decide to choose this course?

A: When I decided on an advanced programme, I meticulously evaluated various options and ultimately selected the UWS Master’s in Quality Management due to its esteemed reputation, industry relevance, and comprehensive curriculum.

This programme offers a diverse range of quality management specific courses that are seldom found elsewhere. Its emphasis on practical application, case studies and real-world projects perfectly aligned with my career aspirations, providing me with a robust foundation to tackle the intricate challenges prevalent in aerospace quality management.

Moreover, the opportunity to learn from distinguished faculty members and collaborate with industry professionals further solidified my choice to pursue this qualification.

Q: What objectives and outcomes did you hope to achieve, and has it met your expectations?

A: My main objectives when enrolling were to deepen my grasp of quality methodologies, refine my analytical abilities, and cultivate effective leadership strategies tailored to driving organisational excellence within my job sector.

Furthermore, I aimed to enhance my soft skills, including communication, collaboration, and problem-solving, crucial for navigating intricate quality management scenarios. Throughout the programme, my focus was on gaining practical insights and theoretical knowledge to address critical quality management challenges, mitigate risks, and foster continual improvement in aerospace projects.

The programme exceeded my expectations, providing a comprehensive curriculum, hands-on learning experiences, and opportunities for professional growth, equipping me with both technical and interpersonal skills essential for success in my role at the European Space Agency (ESA).

Q: What were the key highlights of what you learned?

A: The programme was instrumental in shaping my professional journey and preparing me for the intricacies of coordinating activities with my suppliers. Through a blend of theoretical discussions and practical exercises, such as risk assessment and statistical quality control, the programme enhanced my skills significantly. Engaging case studies, insightful lectures, and collaborative projects further enriched my understanding of real-world quality management scenarios.

Additionally, the emphasis on operations management for sustainability, interpersonal skills, and change management provided me with essential tools for effectively overseeing activities with my suppliers.

These experiences not only expanded my knowledge but also instilled in me a broader perspective on the implications of quality management. Furthermore, the programme instilled in me the importance of adherence to standards, driving continuous improvement initiatives, and conducting audit activities to ensure regulatory compliance, all crucial aspects in my role within my agency.

Q: How has this qualification impacted you and your work?

A: The course profoundly influenced my role at work, shaping my perspective on quality management, decision-making, and leadership. Equipped with advanced knowledge and practical skills, I improved quality control measures, optimised processes, and led continuous improvement initiatives.

Moreover, it enabled me to assume leadership roles, enhancing collaboration with cross- functional teams and contributing to critical projects. Overall, the course has significantly strengthened my efficiency, effectiveness and resilience of my quality management practices in my daily work. It boosted my self-esteem and knowledge security, giving me confidence to handle complex challenges and make informed decisions in uncertain situations.

Q: What advice would you give to others who are considering doing this qualification?

A: For those considering a qualification or course in quality management, I suggest prioritising continuous learning, seeking hands-on experiences, and fostering a proactive attitude. Engage in networking and mentorship to build a robust professional circle and effectively tackle the industry’s ever-changing challenges.

Undertaking a quality management programme not only hones specialised skills but also enhances career opportunities across various sectors where quality assurance is crucial.

Furthermore, it ensures staying abreast of emerging trends and industry standards, ensuring compliance with evolving regulations.

Investing in quality management training not only promotes personal development, but also significantly contributes to the organisational success of your company by optimising processes, minimising costs, and increasing customer satisfaction.