Plus new technical papers on How to conduct a successful audit risk evaluation, Changes to ISO 19011 and Understanding organisational context in ISO 9001 and ISO 14001.
Quality tool: Cause and effect diagram
Published: 3 Feb 2021
Richard Green, CQP FCQI, Director of Kingsford Consultancy Services, UK, takes us through the Cause and Effect Diagram and how to apply the tool correctly.
Why ISO 9001:2015 calls for a partnership approach
Published: 25 Jan 2017
Lorraine Harrison, CQP MCQI, quality and compliance manager at Global Marine, explains how ISO 9001:2015 puts the focus on a cross-functional approach can help build the right culture