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This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.

This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.

CQI and IRCA Certified BCMS Auditor Training courses will equip you with the knowledge and skills to assess business continuity management systems for conformance to ISO 22301.