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Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.
The Profession Map: what it means for auditors
Learn how The Profession Map applies to you and what it means for the future of the auditing profession.
Improving competitiveness with nine quality management tools
Quality management tools are essential for organisations to maintain a competitive edge in the market. These tools aid in identifying areas for improvement, reducing waste, and enhancing productivity, leading to cost savings, improved quality, increased customer satisfaction and loyalty. Quality professionals can improve their individual and team performance by utilising these tools, contributing to the overall success of the organisation.
Discover the Profession Map
Every quality professional's career is different. But a shared set of capabilities underpins them all.
The Profession Map: Why continual professional development has never been so important
The world in which we work is changing so rapidly that continuous professional development has never been so important. The recent surge in debate about the power of artificial intelligence (AI) is one indicator of the rise in influence of digital technologies.
The importance of the Profession Map
Roxann Dawson explores the significance of the Profession Map in equipping modern quality leaders to meet evolving business demands.
World Quality Week - 6 to 10 November 2023
Quality: realising your competitive potential
Threat to a Ministry of Defence contract
In our latest dilemma, a small business is subjected to an inappropriate ISO 9001 certification audit.
Quality Education - European Quality Congress
Vincent Desmond, CEO at the CQI, discusses the highlights from this year’s European quality conference delivered by the Serbian Association for Quality.