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Customer loyalty lessons from the new London branch
Natasha Cowan reports on the second London branch event to find out how quality professionals are leading the way in customer loyalty.
ISO 9001:2015 – Who are the interested parties?
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Driving business differently
In part one of our new series following British start-up Riversimple, environment custodian Peter Lang explains why a radical new car needs a radical business plan.
Executive Order
In a new series focusing on senior managers addressing quality and leadership, the CQI asked Lady Barbara Judge, chair of the Institute of Directors, her views on the The Profession Map and her vision for business.
Quality World magazine
The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.
The quality professional in a modern business
Ruth Mortby reveals how Nuvia is rethinking quality and the changes she has made to improve the benefits for her internal stakeholders.
Leading Quality in the 21st Century (ebook)
A collection of six articles commissioned by the CQI from experts at Oakland Consulting looks at the new challenges facing the quality profession.
How quality adds billions to the UK's economy
How much is quality management worth to the UK? A groundbreaking study revealed that in 2011 quality management practices contributed £90bn to the economy (six per cent of GDP), £9.1bn in taxes to the treasury and 1.4 million jobs.