The CQI spoke to Lucy Payne, CQP MCQI, quality management consultant at CQI and IRCA Approved Training Partner, Vale Quality Management Services to find out her career advice and how the training clarifies ISO 9001:2015. 

I'm a quality management consultant and trainer. As a sole trader, I have to do everything the business needs, from admin to marketing to strategic planning.

Being able to communicate at all levels is a must. Being able to interpret the requirements of ISO 9001 is great, however, getting that across to everyone throughout the organisation takes special skills.   

Today the profession is facing a new cultural challenge: inspiring top management to be actively involved in quality management systems. Getting quality into the boardroom where it belongs will rely on skilled and tenacious quality professionals.

If you want to promote quality, you have to keep it simple. By sharing your knowledge, skills, experience and ideas you can open up channels for communication that see quality permeate through the whole organisation.

Pitching quality in the boardroom requires a different language to pitching to the shop floor. The board are more likely to pay attention if you show them the benefits for the things that matter to them most.

Training is a great way to gain the skills to achieve buy-in from senior management. A great course can help you become the resident expert on tools and techniques.

The new CQI and IRCA Certified Training courses provide quality professionals with recognition, knowledge and practical skills that can be applied in any organisation and in any industry. This gives employers more confidence in the purpose and power of quality.

The courses help to eliminate any mystery surrounding ISO 9001:2015 by addressing organisational context, risk-based thinking and the process approach.

The foundation courses include process design, stakeholder communications and risk management – key concepts in ISO 9001:2015, helping implementation to be more meaningful. 

Not every employer is willing to grant study leave and many quality professionals self-fund their learning and development. This can be challenging so I’ve created an e-learning platform to give people the opportunity to complete the courses within a budget and timescale that suits them. 

The key to success is hard work, determination and always being open to a learning opportunity. But above all, a good support network is essential for keeping me focused on my goals.