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This course provides delegates with key skills in communicating, influencing and negotiating across a broad range of organisational contexts, including the capability to evaluate and improve both their own communications and those of others within their organisation.

This course provides understanding of the fundamental tools, techniques and structured methodologies for problem solving and the capability to participate as a member of a problem-solving team in the application of the key tools to support the development of robust and sustainable solutions.

This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.