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Deming

Opening the Box: systems thinking for transformative conversations

”opening the box" invites you to delve into the realms of systems thinking, by exploring four layers of ‘systems’: parts and wholes, nascent development, coherence, and metamorphosis.

Susan Samaroo CQP MCQI

Embracing the full picture

Published: 9 May 2024

Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.

In this interview, Warren Merkel, Vice President of Policy at the ANSI National Accreditation Board, explains the reasons behind the update to ISO/IEC 1706:2022 Conformity assessment – Code of good practice, and its impact on the work of quality professionals.

Conformity assessment: Setting the standard

Published: 11 Jan 2023

In this interview, Warren Merkel, Vice President of Policy at the ANSI National Accreditation Board, explains the reasons behind the update to ISO/IEC 1706:2022 Conformity assessment – Code of good practice, and its impact on the work of quality professionals.

How to engage with Human Activity Systems

Published: 17 Jan 2018

Bob Kennedy describes a fresh interpretation of system of profound knowledge that facilitates meaningful engagement with 21st century human activity systems.

Quality World covers

Quality World magazine

Published: 8 Aug 2016

The leading independent magazine dedicated to quality. Access this month's issue online now if you're a member of the CQI or IRCA, or read a sample of the magazine below and find out how to subscribe.