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Behind the scenes: revising ISO 9004

Published: 23 Feb 2017

Mark Braham, FCQI CQP, reports from Rotterdam where he was the CQI category A liaison for ISO/TC 176, the committee revising the quality management standard.

Taking the mystery out of ISO 9001:2015

Published: 23 Feb 2017

The CQI spoke to Lucy Payne, CQP MCQI, quality management consultant at CQI and IRCA Approved Training Partner, Vale Quality Management Services to find out her career advice and how the training clarifies ISO 9001:2015. 

Who are our customers?

Published: 23 Jan 2017

Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers

Auditing for improvement

Published: 27 Sep 2016

Dan Kent, CQP FCQI, Head of Quality at Lloyd’s Register, explains how internal and external auditors can benefit from the CQI's Profession Map and drive improvement.