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Selling Quality Management Systems to the CEO
Angela Fumpson argues that in order for quality professionals to influence the CEO, they must understand the vision and goals of the business.
Myth or reality? Lean Six Sigma in public sector organisations
Jiju Antony and Bryan Rodgers explore the relationship between public sector organisations and Lean Six Sigma, arguing that as an excellence methodology it can create more efficient and effective processes.
Improvement through staff engagement
In part two of our series following British start-up Riversimple, staff custodian Stafford Lloyd explains the employee aspect of the company’s unique governance model.
CF2000: building a supply chain free of conflict minerals
Dr Keith Jones, CQP MCQI, and Peter Ellis explain how the new CF2000 standard will help you build a supply chain free from conflict minerals and modern slavery.
The changing face of excellence
As David Teale stands down as CEO of North of England Excellence, he shares his knowledge of excellent organisations and the opportunities in the north.
Leading Quality in the 21st Century (ebook)
A collection of six articles commissioned by the CQI from experts at Oakland Consulting looks at the new challenges facing the quality profession.
Why sustainability is important in quality management
The term sustainability can have many different interpretations, especially in business. However, for the CQI, its meaning is simple. Companies with a sustainable approach meet their needs without compromising the needs of their customers, stakeholders or our planet. Sustainability is embedded in their corporate culture. It is part of their values. And it is supported by a robust quality management system.
Quality that lasts: Is our throwaway society changing?
The eco-design of good quality products is becoming increasingly important. We’ve recently seen more demand for eco-friendly design standards, first for energy efficiency and now for the total lifetime impact that a product has on the world’s resources.