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Search our content by date or relevance.

Best of the CQI eLibrary: environmental management

Published: 14 Mar 2017

Read five of the latest journal articles on environmental management for quality professionals

IT project communication as a quality risk

Published: 14 Mar 2017

George Roussos, senior project engineer at NG Bailey, says good communication could improve quality and reduce defects costs for the construction industry

Course code

FD107

Course code

Duration

8 hours (indicative)

Category Quality

Level Foundation

Scheme(s)

Introduction to Management Systems

This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

CQI and IRCA Certified Training
Management systems
Quality planning

Course code

FD103

Course code

Duration

16 hours (indicative)

Category Quality

Level Foundation

Scheme(s)

Introduction to Risk Management

This course provides awareness of the fundamental tools, techniques and structured methodologies for risk management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.

CQI and IRCA Certified Training
Management systems
Process Improvement
Quality planning
Risk Management

Course code

FD102

Course code

Duration

16 hours (indicative)

Category Quality

Level Foundation

Scheme(s)

Introduction to Problem Solving

This course provides understanding of the fundamental tools, techniques and structured methodologies for problem solving and the capability to participate as a member of a problem-solving team in the application of the key tools to support the development of robust and sustainable solutions.

CQI and IRCA Certified Training
Change management
Process Improvement
Quality planning
Risk Management

Course code

FD104

Course code

Duration

8 hours (indicative)

Category Quality

Level Foundation

Scheme(s)

Introduction to Change Management

This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.