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Adapting to change
The latest exclusive event for CQI corporate partners, “The pace of change, new ways of working and the implications for quality and business improvement” took place on Thursday 4 April at De Vere Grand Connaught Rooms in London.
Integrating FMEA into process development
Find out what happened when Benetel integrated FMEA into their process development for ISO 9001:2015.
The auditor’s integrity report
Ammara Tasnim, Head of Customer Experience and Quality Management at Ufone, explains the importance of understanding ethics, and of not compromising your values when you are auditing an organisation
Are you taking advantage of CQI and IRCA certified training?
Over 70,000 delegates in over 100 countries across the world take CQI and IRCA certified training every year, delivered by our trusted network of Approved Training Providers (ATPs). Find out how you can enhance your career prospects
7 hours (indicative)
ISO/IEC 20000-1:2018 Foundation (IT-SM)
This course provides delegates who have an existing, basic knowledge of, or experience in, service management with an understanding of the management systems approach and the requirements of ISO/IEC 20000-1, and to provide a basis for delegates who wish to go on to complete CQI and IRCA Certified IT-SM Auditor Training courses.
40 hours (indicative)
ISO/IEC 20000-1:2018 Lead Auditor (IT-SM)
This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011, ISO 17021-1, as applicable.
8 – 16 hours
ISO/IEC 20000-1:2018 Auditor Transition (IT-MS)
All IRCA Certificated ITSMS auditors, irrespective of grade, are required to ensure their knowledge, skills and experience pertaining to ISO 20000:2018 are current by the end of the three-year transition period in 2021.
8-16 hours
ISO 50001:2018 Auditor Transition (EnMS)
This course brings auditors up to date on the revised version of ISO 50001 and the skills needed to audit against the new standard and includes a 30-minute test.
24 hours (indicative)
ISO 50001:2018 Auditor Conversion (EnMS)
This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of energy management systems against ISO 50001 or equivalent, in accordance with ISO 19011 and ISO 17021, as applicable. This course includes a 1-hour 40-minute written examination.
14 hours (indicative)
ISO 50001:2018 Internal Auditor (EnMS)
This course provides delegates with the knowledge and skills required to perform an internal audit of part of an energy management system based on ISO 50001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.