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24 hours (indicative)
Managing Customer Excellence
This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.
24 hours (indicative)
Managing and Influencing Stakeholders
This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.
24 hours (indicative)
Managing Management Systems
This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.
24 hours (indicative)
Managing Problem Solving
This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.
14 hours (indicative)
Internal ISMS Auditor course
CQI and IRCA Certified ISMS Auditor Training courses will equip you with the knowledge and skills to assess organisations' information security management systems to ISO 27001.
14 hours (indicative)
Internal EMS Auditor course
CQI and IRCA Certified EMS Auditor Training courses will equip you to assess the conformance of organisations' environmental management systems to ISO 14001.
14 hours (indicative)
Internal QMS Auditor course
CQI and IRCA Certified QMS Auditor Training courses will equip you to assess the conformance and performance of an organisations' quality management systems.
14 hours (indicative)
Internal Social Systems Auditor course
CQI and IRCA Certified Social Systems Training courses equip you to assess an organisation's social management system dealing with employment issues and worker rights.
14 hours (indicative)
Internal Pharmaceutical GMP Auditor course
This course teaches you the purpose of a pharmaceutical quality management system, of pharmaceutical quality systems standards, and of internal management systems audits.
14 hours
BCMS ISO 22301:2019 Internal Auditor
CQI and IRCA Certified BCMS Auditor Training courses will equip you with the knowledge and skills to assess business continuity management systems for conformance to ISO 22301.