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This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.

This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.

This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.

This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.

CQI and IRCA Certified ISMS Auditor Training courses will equip you with the knowledge and skills to assess organisations' information security management systems to ISO 27001.

CQI and IRCA Certified EMS Auditor Training courses will equip you to assess the conformance of organisations' environmental management systems to ISO 14001.

CQI and IRCA Certified QMS Auditor Training courses will equip you to assess the conformance and performance of an organisations' quality management systems.

CQI and IRCA Certified Social Systems Training courses equip you to assess an organisation's social management system dealing with employment issues and worker rights.

This course teaches you the purpose of a pharmaceutical quality management system, of pharmaceutical quality systems standards, and of internal management systems audits.

CQI and IRCA Certified BCMS Auditor Training courses will equip you with the knowledge and skills to assess business continuity management systems for conformance to ISO 22301.