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Through the lens of the auditee
(Ben) Ho Bun Chan CQP MCQI offers audit insight from the other side of the table, examining how an organisation undergoing ISO certification for the first time can get the best out of the process.
Building a quality career
As part of a series of articles on different routes into quality, we speak to Rob Annels PCQI, who made the move into the quality profession after 20 years in the construction industry.
Whole process improvement in construction projects
Helen Soulou, CQP FCQI, quality manager at Heathrow Airport, explains how the quality toolbox can transform a culture of snag lists and rework.
The cost of rework: Finding the key to improving productivity in construction
Seán Connolly, the quality leader at Expanded, a Laing O'Rourke company, asks whether reducing rework is the key to improving productivity in construction.
Quality World magazine
The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.