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Who are our customers?

Published: 23 Jan 2017

Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers

Auditing for improvement

Published: 27 Sep 2016

Dan Kent, CQP FCQI, head of quality at Lloyd’s Register, explains how internal and external auditors can benefit from the CQI Competency Framework and drive improvement.

​The delay to 45001

Published: 9 Aug 2016

With the launch date of ISO 45001 uncertain, the CQI’s Richard Green explains the latest delay with the standard and what it means.

​The philosophy of ISO 9001:2015

Published: 9 Aug 2016

Antonis Louloudis, CQP MCQI, head of SWISS APPROVAL/TUV Rheinland-North Hellas Branch, Greece, tells Andrew Holt that effective ISO 9001:2015 transition is about embracing the standard’s philosophy.