This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.

CQI and IRCA Certified Training
Change management
Measuring performance
Process Improvement

CQI Integrated Management Special Interest Group (IMSIG)

The Integrated Management SIG will provide a forum for members and others to share their knowledge, experience and views on integrated management.

Assurance
Governance
Leadership
Auditing
Change management
Customer stakeholder requirements
Integrated management systems
Management systems
Measuring performance
Quality assurance
Risk Management
Soft skills

Download the Defence Body of Quality Knowledge

Published: 9 Aug 2016

Essential reading for quality professionals looking to get ahead in the defence industry.

Understanding organisational context in ISO 9001 and ISO 14001

Published: 9 Aug 2016

John Hartill looks at how quality professionals should address the organisational context requirements of ISO 9001 and ISO 14001.

Quality World magazine

Published: 8 Aug 2016

The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.

Improvement through staff engagement

Published: 9 Jul 2016

In part two of our series following British start-up Riversimple, staff custodian Stafford Lloyd explains the employee aspect of the company’s unique governance model.

Leading Quality in the 21st Century (ebook)

Published: 1 Sep 2014

A collection of six articles commissioned by the CQI from experts at Oakland Consulting looks at the new challenges facing the quality profession.

How quality adds billions to the UK's economy

Published: 9 Aug 2012

How much is quality management worth to the UK? A groundbreaking study revealed that in 2011 quality management practices contributed £90bn to the economy (six per cent of GDP), £9.1bn in taxes to the treasury and 1.4 million jobs.