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Shaking hands

A truly integrated approach?

Published: 22 Apr 2024

Quality, health and safety, and environment are often put together in organisations, but how well have they been integrated? Paul Vaughan CQP FCQI takes a closer look.

Joanna Bak

Developing knowledge and confidence

Published: 17 Apr 2024

As part of a series of articles on different quality qualifications, Joanna Bak, a quality assurance assistant at Ixion, part of Shaw Trust, tells her experience of completing the Quality Practitioner Apprenticeship with Six Pillars Consulting.

Man listens carefully to a woman

Just listen....

Published: 29 Feb 2024

Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.

Dr W. Edwards Deming

Forces of destruction

Published: 21 Feb 2024

Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.