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Who are our customers?
Published: 23 Jan 2017
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers
The context of the organisation
Published: 16 Jan 2017
Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes.
Major changes underway to vital audit standards
Published: 1 Nov 2016
Richard Green explains crucial changes to ISO 19011 and ISO/IEC 17021-1 and reveals what this will mean for the quality profession.
CQI and Crossrail quality report: Mind the Gap
Published: 28 Sep 2016
As part of Crossrail’s Learning Legacy programme, a new report has been produced in partnership with the CQI, exploring the lessons learned about quality in the supply chain.
Understanding organisational context in ISO 9001 and ISO 14001
Published: 9 Aug 2016
John Hartill looks at how quality professionals should address the organisational context requirements of ISO 9001 and ISO 14001.
ISO 9001:2015 – why transition matters
Published: 9 Aug 2016
CQI interim head of membership services Richard Green explains why ISO 9001:2015 transition is important for quality professionals.
The delay to 45001
Published: 9 Aug 2016
With the launch date of ISO 45001 uncertain, the CQI’s Richard Green explains the latest delay with the standard and what it means.
Download the Defence Body of Quality Knowledge
Published: 9 Aug 2016
Essential reading for quality professionals looking to get ahead in the defence industry.
The philosophy of ISO 9001:2015
Published: 9 Aug 2016
Antonis Louloudis, CQP MCQI, head of SWISS APPROVAL/TUV Rheinland-North Hellas Branch, Greece, tells Andrew Holt that effective ISO 9001:2015 transition is about embracing the standard’s philosophy.
Top tips for problem solving with ISO 9001:2015
Published: 9 Aug 2016
David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015.