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Who are our customers?

Published: 23 Jan 2017

Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers

Quality World magazine

Published: 8 Aug 2016

The leading independent magazine dedicated to quality. Find out how to subscribe, read a sample below, or access this month's issue online now if you're a member of the CQI or IRCA.