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Cognitive bias and its impact on outsourcing
Cognitive biases can have a serious impact on supply chain management when it comes to outsourcing vendors. Krishnan Lakshminarayanan CQP MCQI, a Lead Auditor and Senior Manager at William Hare in India, examines some common examples and looks at how they can be avoided.
The benefits of the CQI mentoring programme in regrade
Two CQI members who utilise the mentor programme have completed regrade. Abigail Cooper, CQP FCQI, Quality & Improvement Manager, Otis Elevators, regraded as a Fellow. She is also a mentor to Gaurav Bijlani, CQP MCQI, Production Test Equipment Manager, Hanover Displays Ltd, who applied for member grade under her mentorship. They discuss how mentoring support helped them with regrading.
Interview with Professor Noriaki Kano
CQI Head of Profession Mike Turner, spoke to world-renowned TQM and quality management guru Professor Noriaki Kano.
Sustaining stakeholder buy-in – Part 1
This article is the first part of a two part series where Professor Mitter Vedu, FCQI, examines the approach to sustain stakeholders’ interest in continuous improvement methodologies
Innovation: the great opportunity
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
Innovation: the great opportunity
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
Services quality vs manufacturing quality – how do you define quality in a service organisation?
Sponsored article: Matt Tizzard explains why quality in services can be difficult to evaluate and shares some tools to help your business improve its quality culture.
Fish Fraud: How the Marine Stewardship Council tackles unregulated fishing
In the early 1990s the impact of overfishing on the marine environment and on seafood supplies was reaching a critical point. This year the Marine Stewardship Council is celebrating its 20th anniversary and the picture is looking far healthier. In an extract from June's Quality World magazine, Dina Patel speaks to supply chain standards director Michael Platt and manager Jaco Barendse to discover how they are leading the sustainable seafood movement.
Getting value from your supply chain
Bob Hughes, CQP FCQI, explains why an organisation’s products and services are only as good as its supply chain.
CQI and Crossrail quality report: Mind the Gap
As part of Crossrail’s Learning Legacy programme, a new report has been produced in partnership with the CQI, exploring the lessons learned about quality in the supply chain.