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Quality courses

Find a course that’s right for you. Use the filter options and search by training level or topic.

Course code
FD103
Course code
Duration

16 hours (indicative)

Category Quality
Level Foundation
Scheme(s)

​Introduction to Risk Management

This course provides awareness of the fundamental tools, techniques and structured methodologies for risk management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.

Course code
FD108
Course code
Duration

8 hours (indicative)

Category Quality
Level Foundation
Scheme(s)

​Introduction to Stakeholder Communications

This course provides delegates with key skills in communicating, influencing and negotiating across a broad range of organisational contexts, including the capability to evaluate and improve both their own communications and those of others within their organisation.

Course code
PT206
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Supply Chains

This course provides the practical skills required to manage a broad range of supplier activities, the capability to assess the approaches taken by suppliers, measure performance, manage supply chain risks and encourage suppliers to take a process based approach to drive improvement.

Course code
PT208
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Quality Planning

This course provides the practical skills to manage the early phases of the product/service lifecycle and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements.

Course code
PT202
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

Managing process performance

This course provides practical skills development in the management of process operation and delegates will develop the capability of leading teams in the development of management processes and performance measures that indicate the effectiveness of operational processes.

Course code
PT204
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Change and Continual Improvement

This course provides practical skills development in the management of change within the context of process management and improvement, the capability of leading teams in the development of their improvement approaches and the ability to facilitate the management of the associated changes.

Course code
PT207
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Customer Excellence

This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.

Course code
PT209
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing and Influencing Stakeholders

This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.

Course code
PT203
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Management Systems

This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.

Course code
PT205
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Problem Solving

This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.

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Lean Six Sigma Training

An exciting programme of webinars, courses, workshops and masterclasses focusing on process improvement and Deming methodology.