John Feltham, CQP FCQI, has been on the receiving end of audits for decades. Find out why having the right auditor, identifying risks and understanding organisational context, have been crucial for successful audits at Portsmouth International Port.

In part five of our series, Richard Green explains the responsibility of the auditor to effect change and improvement.

In part four of our series, Richard Green explains performance evaluation to make sure the management system is producing the intended outcomes.