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CQI Gloucester - Customer Experience & Customer Journeys
Join the Gloucester branch at this interactive session where the speaker Ian Stanbury will introduce practical approaches to help translate and adopt the ‘Customer Focus’ Quality Principle into the design of business processes.
CQI Gloucester - Reliability
Join the Gloucester branch at this event which will focus on Reliability, the history of the dependability (2) case and the concept and lessons learnt.
Thames Valley Talk - Using A3 Thinking to Structure Improvement
At this event our speaker Alan C Clark BSc CEng CQP FCQI will take attendees through an example of the A3 structured approach to problem-solving and improvement first adopted by Toyota forty years ago.