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Caroline Whitson joined the CQI’s professional networks team in August 2017. She manages CQI’s volunteers and professional network branches and events. Her aim is to help quality professionals share knowledge and solve problems together.
The deepening scandal at Kobe Steel over falsified data relating to the quality, strength and durability of its steel brings into sharp focus the need for robust operational governance, assurance and improvement.
Trish Faulkner Pratt, CQP MCQI, reflects on the value of integrating ISO 9001 in business operations and the negative consequence of neglecting standards.