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The Ministry of Defence quality awards event, sponsored by the CQI, was held this month in Bristol and saw a record number of nominations received from the services and defence industries.
The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards, – was also a finalist for the Digital Innovation Award, for its work on a smart app that provides more than 100 identity, citizenship and residency services. Here, we take a closer look at its innovative entry.
Richard Brett CQP MCQI, Vice Chair of the Audit SIG, recently retired after a long career with GSK, which included almost 20 years working as an auditor. Here, he reviews how auditing practice has changed, and what he learned during his career, and offers some advice for the next generation of auditors.
A quality culture is at the heart of any successful organisation. Consultant and communication coach Lesley Worthington outlines the key building blocks to achieve it.