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Course code
FD104
Course code
Duration

8 hours (indicative)

Category Quality
Level Foundation
Scheme(s)

​Introduction to Change Management

This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.

Course code
FD107
Course code
Duration

8 hours (indicative)

Category Quality
Level Foundation
Scheme(s)

​Introduction to Management Systems

This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

Course code
PT204
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Change and Continual Improvement

This course provides practical skills development in the management of change within the context of process management and improvement, the capability of leading teams in the development of their improvement approaches and the ability to facilitate the management of the associated changes.

Course code
PT207
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Customer Excellence

This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.

Course code
PT209
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing and Influencing Stakeholders

This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.

Course code
PT203
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Management Systems

This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.

Course code
PT205
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Problem Solving

This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.

Upgrade my CQI membership

Published: 22 Aug 2016

If you're an existing CQI member, you can upgrade to a higher membership grade as your career advances. Find out the requirements and how to apply.