Helen Soulou, CQP FCQI, quality manager at Heathrow Airport, explains how the quality toolbox can transform a culture of snag lists and rework.

Kelsey Hopkinson, group environmental compliance manager at Places for People, explains how her organisation is transitioning to the revised standard for quality management systems.

In part three of our series, Richard Green explains how to use Annex SL to ensure strategy decisions from the top are really being carried out on the ground. 

In the second part of our series on the Competency Framework for auditors, Richard Green explains how you can understand if management intent is fit for purpose and why this is crucial for auditing Annex SL-based management systems.