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Quality for 21st century top management

The round table 21st Century Top Management Challenges in Quality and the Implications for Implementation and Culture Change was an exclusive event for CQI Corporate Partners that took place on 5 March at the CQI offices in London, and it was held in collaboration with The Oakland Institute for B

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BS 9009 – 2019 open for consultation

Published: 19 Feb 2019

BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.

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The importance of human behaviour in healthcare

Published: 19 Feb 2019

Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.

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Watch out for the CQI’s new ISO 9004:2018 guide

The CQI and partner Catalyst have developed a guide for ISO 9004:2018 ‘Quality management ­– Quality of an organisation – Guidance to achieve sustained success’ to support users in interpreting and applying the standard.

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