Raymond Kiernan, PCQI, MCIOB, Regional Quality Manager for Berkeley Homes Capital, describes his journey to achieving the CQI Practitioner grade.

In our latest dilemma, find out how to avoid delays with audits and ensure they’re delivered within the audit plan’s designated timeframe.

In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s). 

Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day.

Greg Hutchins, Managing Director and Principal Engineer at qualityplusengineering.com, recalls how his dealings with a serious product discrepancy on a project led to improvements across the board.

Donna Clifford, Consultant at FE Associates, UK, outlines the seven rules in Turning Great Strategy into Great Performance and how they can be used to improve business strategies in organisations.

Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally advanced era.

Andy Nichols, CQP MCQI, Program Manager at Michigan Manufacturing Technology Center, US, explains how internal auditors can achieve the independence requirements of ISO 9001. 

In the first of our Auditor Dilemmas series, Ben Dewison, Specialist Member of the Institute of Customer Service, UK, outlines his steps for assessors to ensure the accreditation process is managed fairly and objectively.

Victoria Tait, Quality Specialist at Qualitait – a division of J Tait & Sons, UK, talks to Daniel Moore about securing Chartered Quality Professional status (CQP MCQI), and what others should consider when regrading.