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Integrating FMEA into process development

Published: 9 Apr 2019

Find out what happened when Benetel integrated FMEA into their process development for ISO 9001:2015.

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Linking measures to the voice of your customer

Published: 15 Mar 2019

Dennis Crommentuijn-Marsh, Director Consultant, Practice Head Data Analytics and Insights at PMI, looks at the process for linking measures to the voice of your customer.

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Customer loyalty and the role of the quality professional

Published: 14 Mar 2019

Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.

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BS 9009 – 2019 open for consultation

Published: 19 Feb 2019

BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.

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The importance of human behaviour in healthcare

Published: 19 Feb 2019

Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.

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How to achieve an effective management review

Published: 18 Jan 2019

Angelique Macrez, Group Performance Improvement Manager at Osborne, explains the benefits of the management review.

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Human factors in manufacturing – Part 2

Published: 20 Dec 2018

In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation

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Canadian Blood Services celebrates WQD

Published: 18 Dec 2018

Canadian Blood Services celebrates World Quality Day with an open house at the organisation’s operations facility in Brampton, Ontario. 

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Artificial Intelligence: A powerful tool for quality professionals

Published: 6 Dec 2018

Chiamaka Igwe, Quality Assurance Supervisor at Emzor Pharmaceutical Industries, explores how the quality profession can utilise artificial intelligence.

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