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Customer loyalty and the role of the quality professional

Published: 14 Mar 2019

Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.

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BS 9009 – 2019 open for consultation

Published: 19 Feb 2019

BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.

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Human factors in manufacturing – Part 2

Published: 20 Dec 2018

In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation

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Artificial Intelligence: A powerful tool for quality professionals

Published: 6 Dec 2018

Chiamaka Igwe, Quality Assurance Supervisor at Emzor Pharmaceutical Industries, explores how the quality profession can utilise artificial intelligence.

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