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Customer loyalty and the role of the quality professional
Published: 14 Mar 2019
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
BS 9009 – 2019 open for consultation
Published: 19 Feb 2019
BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.
Human factors in manufacturing – Part 2
Published: 20 Dec 2018
In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation
Artificial Intelligence: A powerful tool for quality professionals
Published: 6 Dec 2018
Chiamaka Igwe, Quality Assurance Supervisor at Emzor Pharmaceutical Industries, explores how the quality profession can utilise artificial intelligence.
Sustaining stakeholder buy-in – Part 1
Published: 24 Oct 2018
This article is the first part of a two part series where Professor Mitter Vedu, FCQI, examines the approach to sustain stakeholders’ interest in continuous improvement methodologies
Leading a process-based organisation
Published: 5 Oct 2018
Sponsored article: Catalyst explores the role of a leader in establishing and maintaining a quality process in an organisation.
Time to challenge and reshape the cost of quality paradigms
Published: 25 Sep 2018
Bob Goodwin, CQP MCQI MSc PGDip, explains why the cost of quality should not be the main focus for quality professionals
Unlocking the future with continuous improvement
Published: 29 Aug 2018
Roxann Dawson, MSc, DipQ, CQP MCQI, on how to deal with barriers to fostering sustainable change in the workplace.