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Dealing with product discrepancies in audits
Published: 18 Jan 2021
Greg Hutchins, Managing Director and Principal Engineer at qualityplusengineering.com, recalls how his dealings with a serious product discrepancy on a project led to improvements across the board.
Maintaining independence for internal audits
Published: 10 Nov 2020
Andy Nichols, CQP MCQI, Program Manager at Michigan Manufacturing Technology Center, US, explains how internal auditors can achieve the independence requirements of ISO 9001.
Providing a fair assessment
Published: 10 Nov 2020
In the first of our Auditor Dilemmas series, Ben Dewison, Specialist Member of the Institute of Customer Service, UK, outlines his steps for assessors to ensure the accreditation process is managed fairly and objectively.
Auditing for cost improvement
Published: 14 Oct 2020
Jeff Monk, CQP FCQI, Managing Director of auditing training and consultancy firm, Jemo International, shares his simple steps to help organisations curtail costs and improve business performance through audits.
A compass for Quality 4.0
Published: 21 Feb 2020
Mohamed Mohamedi, Quality Management Engineer at Aramco, explores the non-conventional skills and experience required of auditors in a Quality 4.0 era
The secrets behind a constructive audit experience
Published: 15 Sep 2017
John Feltham, CQP FCQI, has been on the receiving end of audits for decades. Find out why having the right auditor, identifying risks and understanding organisational context, have been crucial for successful audits at Portsmouth International Port.
The Competency Framework for Auditors – Part 6: Objective evaluation
Published: 26 Jul 2017
In the final part of our series, Richard Green, CQP MCQI, explains how auditors can determine if an organisation has a culture of objective evaluation.
The Competency Framework for Auditors – Part 5: Improvement
Published: 28 Jun 2017
In part five of our series, Richard Green explains the responsibility of the auditor to effect change and improvement.
The Competency Framework for Auditors – Part 4: How to achieve the intended outcomes
Published: 12 May 2017
In part four of our series, Richard Green explains performance evaluation to make sure the management system is producing the intended outcomes.
The Competency Framework for Auditors – Part 3: How to ensure management intent is effectively implemented
Published: 25 Apr 2017
In part three of our series, Richard Green explains how to use Annex SL to ensure strategy decisions from the top are really being carried out on the ground.