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Lack of engagement from top management
Published: 18 Jan 2021
In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).
Creating a quality culture with TQM
Published: 14 Sep 2020
Miguel Cartañá, Senior Quality Consultant at AQC Group, Spain, explains the importance of Total Quality Management (TQM), and the principles quality teams and their businesses should adopt to achieve success.
Risk-based thinking in ISO 9001
Published: 8 Sep 2020
Ian Stahler, CQP MCQI, Independent Quality Specialist, explains why a revision for ISO 9001’s risk-based thinking requirements is needed for businesses in current times.
The benefits of achieving certification for GDPR compliance
Published: 3 Sep 2019
Ray Woodford, UK product manager at SGS, explains what happened at the company's recent event at King’s College, London, on the importance of ISO/IEC 27001 Information Security Management and BS 10012 Personal Information Management in relation to GDPR compliance.
The Competency Framework for Auditors – Part 6: Objective evaluation
Published: 26 Jul 2017
In the final part of our series, Richard Green, CQP MCQI, explains how auditors can determine if an organisation has a culture of objective evaluation.
How I’m engaging 1,000 employees in ISO 9001:2015
Published: 30 Jun 2017
Kelsey Hopkinson, group environmental compliance manager at Places for People, explains how her organisation is transitioning to the revised standard for quality management systems.
The Competency Framework for Auditors – Part 4: How to achieve the intended outcomes
Published: 12 May 2017
In part four of our series, Richard Green explains performance evaluation to make sure the management system is producing the intended outcomes.
The Competency Framework for Auditors – Part 3: How to ensure management intent is effectively implemented
Published: 25 Apr 2017
In part three of our series, Richard Green explains how to use Annex SL to ensure strategy decisions from the top are really being carried out on the ground.
The Competency Framework for Auditors - Part 2: Annex SL and management intent
Published: 13 Mar 2017
In the second part of our series on the Competency Framework for auditors, Richard Green explains how you can understand if management intent is fit for purpose and why this is crucial for auditing Annex SL-based management systems.
CQI and Crossrail quality report: Mind the Gap
Published: 28 Sep 2016
As part of Crossrail’s Learning Legacy programme, a new report has been produced in partnership with the CQI, exploring the lessons learned about quality in the supply chain.