This course is for those requiring an introduction to ISO 22301, especially those involved in the design, implementation and management of an BCMS.

This course provides delegates who have an existing, basic knowledge of, or experience in, energy management with an understanding of the management systems approach and the requirements of ISO 50001, and to provide a basis for delegates who wish to go on to complete CQI and IRCA Certified EnMS A

This course provides delegates who have an existing, basic knowledge of, or experience in, service management with an understanding of the management systems approach and the requirements of ISO/IEC 20000-1, and to provide a basis for delegates who wish to go on to complete CQI and IRCA Certified

This course aims to provide delegates who have an existing basic knowledge of, or experience in, occupational health and safety management, with an understanding of the management systems approach and the requirements of ISO 45001.

This course provides delegates who have an existing, basic knowledge of, or experience in, food safety management with an understanding of the management systems approach and the requirements of ISO 22000, and to provide a basis for delegates who wish to go on to complete CQI and IRCA Certified F

This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.

This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

This course provides understanding of the fundamental tools, techniques and structured methodologies for problem solving and the capability to participate as a member of a problem-solving team in the application of the key tools to support the development of robust and sustainable solutions.

This course provides fundamental skills for process design, standardisation, the capability to understand customer and stakeholder requirements and define standardised processes to deliver them.

This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.