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Course code
PT215/PT216/PT211
Course code
Duration

8-16 hours

Category Auditing
Level Practitioner
Scheme(s)
Environment

ISO 14001:2015 Auditor Transition (EMS)

All IRCA Certificated EMS auditors, irrespective of grade, are required to ensure their knowledge, skills and experience pertaining to ISO 14001:2015 are current. This course brings auditors up to date on the revised version of ISO 14001 and the skills needed to audit against the new standard and includes a 30-minute test.

Course code
FD104
Course code
Duration

8 hours (indicative)

Category Quality
Level Foundation
Scheme(s)

​Introduction to Change Management

This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.

Course code
FD107
Course code
Duration

8 hours (indicative)

Category Quality
Level Foundation
Scheme(s)

​Introduction to Management Systems

This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

Course code
PT204
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Change and Continual Improvement

This course provides practical skills development in the management of change within the context of process management and improvement, the capability of leading teams in the development of their improvement approaches and the ability to facilitate the management of the associated changes.

Course code
PT207
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing Customer Excellence

This course provides the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.

Course code
PT209
Course code
Duration

24 hours (indicative)

Category Quality
Level Practitioner
Scheme(s)

​Managing and Influencing Stakeholders

This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.