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The auditor’s integrity report

Ammara Tasnim, Head of Customer Experience and Quality Management at Ufone, explains the importance of understanding ethics, and of not compromising your values when you are auditing an organisation

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How great leadership powers success

The CQI’s first corporate connect event of 2019, Driving Performance and Enabling Change: How Great Leadership Powers Success, took place on 29 January in London, held in collaboration with Shirley Parsons Limited (SPL).

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How I became a Fellow: Amanda McKay

As part of the CQI’s new Meet the Fellow series, we interview quality advocate Amanda McKay to find out what it takes to achieve this prestigious grade and how she is developing the next generation of quality professionals.

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​CQI unit: People in quality – level 5

Learn the impact on quality of working environments, including how to ensure harmonious and effective relationships to achieve business objectives and improve performance.

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