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The audit process is a valuable tool for organisations, giving them a chance to examine their processes and ensure they are on the right track. So why is it that the word ‘audit’ is a cause for fear? Bryony Roberts from Pragmatic Consultancy Ltd examines the reasons why.
The Ministry of Defence quality awards event, sponsored by the CQI, was held this month in Bristol and saw a record number of nominations received from the services and defence industries.
A quality culture is at the heart of any successful organisation. Consultant and communication coach Lesley Worthington outlines the key building blocks to achieve it.