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CQI Wales - Customer Experience and Customer Journeys
Learn from Ian Stanbury how to implement the 'Customer Focus' Quality Principle
Sustaining stakeholder buy-in – Part 1
Published: 24 Oct 2018
This article is the first part of a two part series where Professor Mitter Vedu, FCQI, examines the approach to sustain stakeholders’ interest in continuous improvement methodologies
User-friendly integration brings improved quality management to remote islands
Published: 16 Oct 2018
Alicia Dimas talks to health specialists in the Falkland Islands about the importance of having an integrated quality management system and the improvements it has brought to the local hospital
Innovation: the great opportunity
Published: 20 Sep 2018
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
Services quality vs manufacturing quality – how do you define quality in a service organisation?
Published: 2 Aug 2018
Sponsored article: Matt Tizzard explains why quality in services can be difficult to evaluate and shares some tools to help your business improve its quality culture.
Enhancing construction through digital technology
Published: 25 Jun 2018
Ian Mills and Mike Buss speak to Alicia Dimas about how new technologies are changing the construction industry and helping quality managers to better perform their jobs.
A client-centric quality culture
Published: 16 Mar 2018
Arlene Ollano-Aguilar, BSc Eng, Six Sigma, IRCA-certified QMS Lead Auditor and Quality Manager for Faithful+Gould, member of the SNC-Lavalin Group, talks about how a quality approach can help a company improve its operations and adapt to clients’ demands.
Why quality managers are the leaders that the manufacturing sector needs
Published: 2 Jan 2018
Jennifer Sillars, Product Marketing Executive for Ideagen, lists the reasons why investing in a quality culture can save your business.
Whole process improvement in construction projects
Published: 30 Jun 2017
Helen Soulou, CQP FCQI, quality manager at Heathrow Airport, explains how the quality toolbox can transform a culture of snag lists and rework.
How I’m engaging 1,000 employees in ISO 9001:2015
Published: 30 Jun 2017
Kelsey Hopkinson, group environmental compliance manager at Places for People, explains how her organisation is transitioning to the revised standard for quality management systems.