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Lean Improvement
Join the Derby and Nottingham network to learn about lean tools and techniques on how to deliver a lean culture in this interesting webinar held by Carl Ibbitson and Sarah Gould.

Enhancing global transparency
In late October, it became mandatory for all accreditation and certification bodies to upload information relating to management systems certifications to the IAF CertSearch database. We speak to Nigel Johnston, CEO of Quality Trade, which developed the database, about the value CertSearch offers to organisations.

Leveraging Quality 4.0 to enhance customer experience
This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.

Achieving accreditation as a small company
Su Chantry, Clinical Director at SKC Occupational Health, outlines her journey to ISO 15189 accreditation.

Selecting the right problem-solving strategy
Derek Scott, CQP FCQI, Quality Manager at Rubberatkins, Scotland, takes a look at models and strategies for problem-solving.

Engagement of people
Raffat Khatoon Mohammed, CQP MCQI, ISO 9001, 14001 and 45001 Lead Auditor at Qatar Primary Materials Company (QPMC), explains how ‘engagement of people’ helped QPMC to overcome staff and skill shortages during the Covid-19 pandemic.

The future value of auditing from an industry perspective
Cheekeong Loh, CQP MCQI, MIEAust CPEng, outlines how auditing can develop in the future.

Defining Quality 4.0: a new CQI research project
The CQI is pleased to announce that we have commissioned a consortium comprising Leeds University Business School and The Oakland Institute for Business Research and Education to carry out some research into the concepts and principles that underpin the evolution of ‘Quality Management 4.0’ or ‘Quality 4.0’ as it is more widely known.

Driving quality excellence in 2021
Eric Stoop, CEO at EASE Inc – a developer of plant floor audits and insights software in the US – provides his top five tips to help manufacturing businesses overcome the obstacles posed by Covid-19.

Lack of engagement from top management
In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).