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Meet the Fellow
Published: 5 Jun 2019
John Addey, former Quality Manager at BAE Systems, talks about what being a Fellow of the CQI means to him and encourages young quality professionals to build and diversify their experience
Meet the volunteer
Published: 3 Jun 2019
This week we celebrate the important work volunteers accomplish across the world. Each day we will publish an interview with one of our own volunteers, so that you will get to know them and find out more about what they do to help the CQI excel in its mission.
How to motivate all employees to engage in improvement activities: a case study of DISCO Corporation
Published: 8 May 2019
DISCO Corporation, a company which is part of IRCA Japan OEA (Organisation Employing Auditors), provides design and development, manufacturing and related services for precision processing equipment and tools used in semiconductor manufacturing and other industries.
Customer loyalty and the role of the quality professional
Published: 14 Mar 2019
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
The importance of human behaviour in healthcare
Published: 19 Feb 2019
Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.
BS 9009 – 2019 open for consultation
Published: 19 Feb 2019
BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.
What measures should you be recording?
Published: 5 Feb 2019
Susannah Clarke, Managing Director at PMI, explores how recording the right measures can help you to improve your processes.
How to achieve an effective management review
Published: 18 Jan 2019
Angelique Macrez, Group Performance Improvement Manager at Osborne, explains the benefits of the management review.
Human factors in manufacturing – Part 2
Published: 20 Dec 2018
In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation
Canadian Blood Services celebrates WQD
Published: 18 Dec 2018
Canadian Blood Services celebrates World Quality Day with an open house at the organisation’s operations facility in Brampton, Ontario.