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What role does data play in ensuring quality?

Published: 10 Nov 2022

Poornima Ramaswamy, Chief Transformation Officer of business analytics platform Qlik, outlines the important role played by real-time data in ensuring quality in production.

Building a sustainability conscience


To celebrate World Quality Week 2022, Chair of the CQI’s Sustainability Special Interest Group, Zoi Kontodimou, discusses the concept of a sustainability conscience.

Author: Zoi Kontodimou, Chair of the CQI's Sustainability Special Interest Group

As more organisations become aware of their social impact, many words and phrases have grown in popularity. One of the most popular of those words is sustainability, as well as all the words that go along with it, such as carbon neutral, net zero, diversity, inclusion, corporate governance, environmental, social and governance (ESG), and so many more.

But how should we approach sustainability? And how should we work towards an organisation that is not only sustainable itself, but also contributes to environmental integrity, social equity, and economic prosperity – the principles of sustainable development, as well as the United Nations’ Sustainable Development Goals

A sustainability conscience means that all sustainability risks are addressed and managed, and all sustainability opportunities are taken advantage of...

Transforming processes with a sustainability conscience

The answer is quite simple; by developing its quality conscience into a sustainability conscience. We need to take the things that an organisation uses successfully and that already drives continuous improvement – such as its quality practices, risk-based approaches, and management systems – and transform them by building in a sustainability conscience from the start. If we can incorporate corporate sustainability elements into policies, objectives, and processes, as well as its overall corporate strategy, we can turn them once again into a competitive advantage.

A sustainability conscience means that all sustainability risks are addressed and managed, and all sustainability opportunities are taken advantage of, so that the organisation improves over time, has impeccable product stewardship, and contributes to the common good.

Addressing sustainability risks

Sustainability risks relate to all the functions of an organisation. In order for them to be addressed and managed, an organisation should use the existing risk management system, which ought to be enhanced in order to also include ESG risks. Relevant controls should be established so that sustainability risks are mitigated and those controls should be addressed with the same rigor as the rest of the company’s controls.  

Preparing for a sustainability conscience as an auditor

Internal audit plans will include more and more sustainability issues, and so internal auditors should be sure to allocate enough time to assess them, since they are as important as the remaining auditable issues of an organisation. The audit committees will also review more non-financial results so that the company improves not only its financial performance but also its overall impact on the environment and society, through this process, and its overall value. 

Preparing for the future

There is a growing urge for organisations to have more accountability, and I believe that sustainability information will increasingly be included in a company’s annual reports – the number of companies that issue such reports is expected to at least triple in the next five years. As 2050 approaches, companies will have to reach net zero so that we, as a global community, can achieve the Paris agreement. And in order for a company to be accountable and transparent, a sustainability conscience is in order.  

Corporate sustainability is an activity that should be managed, and due to its complexity and multidisciplinary nature, this should be done through a systems approach. A company’s corporate sustainability management system should be governance-oriented and functionality based, and what better way to achieve this, than developing it on its existing management systems? And of course who would be better suited to lead this change, than the quality professionals that have the mentality, ethics, training, and willingness to do the right thing? All of us that can make a difference once again, by creating a sustainability conscience.

Are you passionate about quality and sustainability? Why not join the CQI's Sustainability Special Interest Group to share your knowledge and learn from other experts in the sector. 

  • United Kingdom
  • Body of knowledge
Type Branch
Branch London

Quality 4.0.

In this webinar, Rashad Issa, Quality and Business Improvement Lead at the Baltic Exchange, presents the Baltic’s move to Quality 4.0.

  • United Kingdom
  • Body of knowledge
Type Branch
Branch Wales

Wales Branch World Quality Week Event

Join the Wales branch and Sharon Shutler for an event on this years Quality Week Theme : "Doing the right thing"

  • London
  • United Kingdom
Type Branch
Branch Caribbean Branch

Repeat Business ROLLS-BARRRC

Join the Caribbean branch in the third event of this webinar series on the World Quality Week theme "doing the right thing"

  • London
  • United Kingdom
Type Branch
Branch Caribbean Branch

Quality Assurance to Excellence

Join the Caribbean branch in the second event of this webinar series on the World Quality Week theme "doing the right thing"

  • United Kingdom
Type Special Interest Group
Integrated Management

Quality Week Quiz

The CQI Integrated Management Special Interest Group (IMSIG) are having a quiz to celebrate World Quality Week!

Recycle Bin

Quality conscience at the CQI


At the CQI head office, we take matters of sustainability seriously. Hear from our Office Manager, Roger Ariis, as he shares how we have embedded an ethos of environmental responsibility in our ways of working.

  • Measuring performance
  • When I joined the CQI three and a half years ago, I was pleased to see a certain commitment to sustainable practices that I had not experienced in previous organisations. There were recycling bins, which was already a vast improvement. Staff were encouraged to print only what was strictly necessary, and to switch off lights in meeting rooms when not in use. 

    However, it was the office move at the beginning of 2021 that allowed us to flex our green muscles and create a more environmentally friendly space.  

    Working towards a more sustainable office

    Firstly, we felt strongly about not sending anything to landfill unless it was absolutely necessary, so we set out to reuse as much of the existing furnishings as possible: operator and meeting room chairs, reception lounge furniture, meeting room tables, staff lockers and storage cupboards, computer screens, small electrical appliances and a number of accessories including the synthetic Christmas tree! What we could not fit in the new space, we recycled or donated to schools in Kent and London through Business2Schools

    "Sustainability is not simply a tick-box exercise, it is something we are committed to..."

    LED lighting was fitted throughout the space, most of it connected to motion sensors, and new eco-friendlier kitchen appliances installed to help save energy. 

    We further improved on the waste segregation front by fitting dedicated bins for glass, coffee cups, mixed dry recyclables, organic as well as generic waste. Our waste is collected and processed by First Mile, who are committed to zero-to-landfill waste collections. At the end of 2021, they awarded us a silver certificate for achieving a recycling rate of 75% and offsetting 0.95 tonnes of CO². Needless to say, we are aiming to improve on both accounts. 

    Having successfully navigated a long lockdown by adapting our processes and eliminating the need to print documents, we now mandate that staff only print by exception, in an attempt to remain as paperless as possible. Looking at our procurement process is likely to be the next area of focus.  

    And yet, what is the positive impact of the above in measurable terms? How much do our activities still contribute to the global CO² emissions? And where can we still improve? In an attempt to answer these questions, we have a project underway aimed at identifying our current impact. With the help of an online platform, we will analyse data related to energy consumption in the office, as well as our impact while home working and commuting.

    Of course, sustainability is not simply a tick-box exercise, it is something we are committed to, so this project is ongoing as we look to continually improve and take advantage of all sustainability opportunities.

    Are you interested in sustainability? Find out how to join the CQI's Sustainability Special Interest Group today.