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ISO 9001:2015 – Who are the interested parties?
Published: 25 Jan 2017
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Who are our customers?
Published: 23 Jan 2017
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers