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The auditor’s integrity report

Ammara Tasnim, Head of Customer Experience and Quality Management at Ufone, explains the importance of understanding ethics, and of not compromising your values when you are auditing an organisation

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Are you taking advantage of CQI and IRCA certified training?

Over 70,000 delegates in over 100 countries across the world take CQI and IRCA certified training every year, delivered by our trusted network of Approved Training Providers (ATPs). Find out how you can enhance your career prospects

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Customer loyalty and the role of the quality professional

Published: 14 Mar 2019

Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.

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BS 9009 – 2019 open for consultation

Published: 19 Feb 2019

BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.

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The importance of human behaviour in healthcare

Published: 19 Feb 2019

Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.

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