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World Quality Day 2018
Published: 25 Jun 2018
The CQI has selected ‘Quality: Trust in a World of Change’ as its theme for World Quality Day 2018.
Enhancing construction through digital technology
Published: 25 Jun 2018
Ian Mills and Mike Buss speak to Alicia Dimas about how new technologies are changing the construction industry and helping quality managers to better perform their jobs.
Ensuring employee engagement in complete digital transformation
Published: 30 May 2018
Professor Mitter Vedu FCQI examines the impact of digital transformation for organisations and stresses the importance of employee engagement for deriving full benefits of this transformation.
How I’m engaging 1,000 employees in ISO 9001:2015
Published: 30 Jun 2017
Kelsey Hopkinson, group environmental compliance manager at Places for People, explains how her organisation is transitioning to the revised standard for quality management systems.
Watch: Four TED talks for innovation
Published: 14 Feb 2017
Inspiring lectures to help boost your productivity and spark new ideas in your work
Best of the CQI eLibrary: change management
Published: 13 Feb 2017
Change management is a major challenge for quality professionals today. We highlight five of the latest articles on change management.
Leading Strategic Change and Improvement
This course provides leadership skills in the development of improvement programmes and provides delegates with the capability of coaching and facilitating all levels of the organisation in a variety of approaches to change and improvement.
Introduction to Change Management
This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.
Introduction to Problem Solving
This course provides understanding of the fundamental tools, techniques and structured methodologies for problem solving and the capability to participate as a member of a problem-solving team in the application of the key tools to support the development of robust and sustainable solutions.
Introduction to Stakeholder Communications
This course provides delegates with key skills in communicating, influencing and negotiating across a broad range of organisational contexts, including the capability to evaluate and improve both their own communications and those of others within their organisation.