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Including mental health in a quality strategy
Ian Hawkins, Head of Content at Reconnect Studio, UK, examines some approaches to wellbeing and why mental health considerations deserve a central role in quality.
Lack of engagement from top management
In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).
Update to ISO standards
Richard Green, CQP FCQI, Managing Director of Kingsford Consultancy Services, UK, provides the latest update for the ISO 45000 series of standards.
Developing a strategic approach for audits
Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day.
Dealing with product discrepancies in audits
Greg Hutchins, Managing Director and Principal Engineer at qualityplusengineering.com, recalls how his dealings with a serious product discrepancy on a project led to improvements across the board.
CQI Response to the UK-EU Trade & Cooperation Agreement
Looking to the future post Brexit
Interview with Professor Noriaki Kano
CQI Head of Profession Mike Turner, spoke to world-renowned TQM and quality management guru Professor Noriaki Kano.
Ensuring a smooth transition post Brexit
Daniel Moore speaks with Scott Steedman, Director of Standards at BSI, to find out how the organisation is preparing for the challenges of Brexit.
Utilising the '8D Approach' in business
Stephanie Herring, Quality Manager at Wales Fertility Institute, UK, explains why the 8D approach should be applied when investigating non-conformances.
Auditing Santa's Workshop
With Christmas soon approaching, Hussain Ali, CQP MCQI, Quality Manager at Jacobs Engineering, explains how an audit at Santa’s Workshop taught him how to deliver more efficient audits during and after the festive season.