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Man listens carefully to a woman

Just listen....

Published: 29 Feb 2024

Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.

Dr W. Edwards Deming

Forces of destruction

Published: 21 Feb 2024

Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.

Steve Cadigan

In conversation with Steve Cadigan

Published: 16 Feb 2024

We talked to HR strategist Steve Cadigan about how best to cope with the rapid changes that organisations are seeing right now.

AWE announced as a headline partner for Quality Live 2024

Published: 9 Feb 2024

We are proud to announce that AWE is our headline partner for Quality Live 2024. AWE supports the security of the United Kingdom through developing, manufacturing and maintaining the warheads for the UK’s nuclear deterrent, as well as providing unique skills and expertise to deliver counter terrorism and nuclear threat reduction activities.

Lead Auditor

Published: 7 Feb 2024

The Lead Auditor grade is designed for anyone who has undertaken an IRCA-approved auditing course and has led an auditing team conducting full management system audits since completing their course.

Clipboard and checklist

Nonconformity – not the end of the world?

Published: 6 Feb 2024

When Lead Auditor Andy Lau issues a nonconformity in an audit finding, he resists the urge to change his report in response to client comments. Here, he tells us why

Regulating artificial intelligence

Working to regulate artificial intelligence

Published: 1 Feb 2024

An international BSI poll reveals that 62% of the public want tighter controls around AI, but governments around the world are working to differing standards and timescales. Can the quality sector step in to provide some much-needed confidence?