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Implementing a Team Learning Hour
Published: 2 Jul 2020
With most staff still working from home, Karen McDonald, CQP MCQI Quality Manager at Skanska, UK, talks to the CQI about how her team’s Central Learning Hour is helping Skanska’s staff to stay connected and learn new skills together during the coronavirus pandemic.
CQI Wolverhampton Branch - The Servqual model for service delivery
At this online event our speaker Steve Coles will guide us through the five gaps that get in the way of delivery an excellent service.
Implementing a quality management system in a third world country
Published: 30 Jun 2020
Aijaz Ali Nasser, Principal Auditor and former Ex-Regional Supplier Quality Auditor, Asia Pacific Middle East at GlaxoSmithKline, shares his experience of auditing global suppliers.
Mental health and management systems
Published: 29 Jun 2020
Jennie Clark, CQP MCQI, Director of Elliem Consulting, UK, provides some advice and guidance to help employers improve the mental health and wellbeing of their staff.
How to develop, implement, test and improve effective business continuity
How to develop, implement, test and improve effective business continuity arrangements.
Customer Loyalty and the Quality Professional
Ways in which Customer Loyalty can be measured, understood, developed and leveraged to deserved business advantage.
Facebook Live: Get the most from your membership
Join Gareth Kingston, Head of Membership, to explore the many benefits of being part of our global quality community. The webinar will also include a Q&A session.
How to become a CQI member and the benefits
Gain practical advice to give your application the best possible chance of success.
CQI Surrey & Sussex - Data Quality
The business world is changing, with increased use of data and intelligence to drive business decisions.
Can quality save the planet?
We will explore how more organisations are working on sustainable development.