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CQI Wolverhampton Branch - The Servqual model for service delivery

At this online event our speaker Steve Coles will guide us through the five gaps that get in the way of delivery an excellent service.

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Implementing a quality management system in a third world country

Published: 30 Jun 2020

Aijaz Ali Nasser, Principal Auditor and former Ex-Regional Supplier Quality Auditor, Asia Pacific Middle East at GlaxoSmithKline, shares his experience of auditing global suppliers.

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Customer Loyalty and the Quality Professional

Ways in which Customer Loyalty can be measured, understood, developed and leveraged to deserved business advantage. 

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Facebook Live: Get the most from your membership

Join Gareth Kingston, Head of Membership, to explore the many benefits of being part of our global quality community. The webinar will also include a Q&A session.

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How to become a CQI member and the benefits

Gain practical advice to give your application the best possible chance of success.

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